Botanics - Rose & Peony - Reed Diffuser Refill 200ml

I ordered by mistake and quickly re-ordered the ones that I wanted. Asked for a refund and was told a strict policy that I had to pay for return postage myself. I find it incredible that as a loyal customer who has spent a lot of money with this company there is no leeway to look at individual requests. Not about the money, it's the principle of the 'one size fits all' mentality. I will be taking my business elsewhere from now on. ***Stoneglow Reply*** Thank you for your feedback, we appreciate the time spent in doing so. We’re sorry to hear that you are unhappy with the returns policy. We have tried our best to explain that as per our T&C’s - all costs incurred in returning goods are at the customers’ expense. This applies to all customers regardless if you are a repeat customer or not. At Stoneglow we offer great value for money with free delivery, and many super promotions as was the case in your purchase. We do understand why you may be frustrated but please know our terms and conditions are put in place to assure you of our best intentions.