The Unwanted Become "The Wanted" Candles

Very disappointed with my purchase this time. It came with 6 candles. One candle which was in a glass container was broken and the glass had spread throughout the box into other candles. There were very very fine glass splinters as well. So I can't use the other candles or use them as gifts.I called to complain. I was asked to email with photos, which I did but 5 days on and I have not received a response to my complaint. I have ordered these twice before and the packaging and candles at the time were brilliant - individually packed in bubble wrap and then tightly packed in a sturdy box. So I ordered these again. The candles were as good as new and lovely smell. This time completely the opposite. ***Stoneglow reply*** Many thanks for your feedback, we appreciate the time spent in doing so. We are sorry to hear that your experience with Stoneglow did not meet with your expectations. Our packing team have been made aware of this, and we have now changed the way we pack the ‘unwanted’ products, to ensure each candle arrives safely to our customers. We're glad to see that this issue has now been resolved, and replacements have been sent. We hope you enjoy your purchase.

I received 5 candles for £30 and 4 of the 5 were excellent. A good way to test out new scents at a fraction of the price. Will continue to shop with Stoneglow.

This is a true bargain candle Smell fantastic

It's my third purchase of 'the unwanted' I think that speaks for itself.. never disappointed!

All five candles smells amazing and they are from three different collections.

This is my third delivery of this item. Normally I am very happy with the order but this time the box arrived and was very battered and inside one of the candles was smashed and there was glass everywhere in the box. The candles were packed poorly with two together causing them to smash. I have emailed and asked for a replacement but have not received a response. ***Stoneglow reply*** Thank you for your feedback, we appreciate the time spent in doing so. We're sorry to hear your experience with Stoneglow did not meet with your expectations this time. We apologise on behalf of EVRI for the state of the box, we have raised this issue with our courier. As a standard, the unwanted candles are packed separately in wrapping to ensure the candles are delivered safely, however on this occasion, this was not the case. We do apologise for this and the packing team have been made aware, to ensure this does not happen again. You will shortly receive an email from our team, to arrange for a replacement to be sent out for any damages. Assuring you of our best intentions.

Delighted with candles. Yet again very happy to purchase from Stoneglow

I wasn’t sure if the candles would be small but was pleasantly surprised they were full size and lovely scents

Not sure what to expect as first purchase, I was pleasantly surprised. I received 5 candles all different & all I liked but equally you could give to friends & family if you dare to part with them.